Returns
We do not accept returns. We will only accept returns if an item is defective.

We cannot offer refunds for the following:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
To return your product, you should contact us using the contact form on our contact page or by emailing: info@kdswim.co.uk

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@kdswim.co.uk.


Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@kdswim.co.uk. We will send you return information via email.

Shipping
We offer Free UK Shipping using royal mail 2nd class postage. We have a number of shipping options available and these will be shown at checkout.
We endever to ship all orders same day if recieved before 2:30pm Monday- Friday. Orders placed on the weekend will be shipped on the next working day.

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